ck111 Privacy Policy

1 Introduction & Scope

ck111 ("we", "us", "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. This privacy policy ("Policy") explains what information we collect when you use the ck111 website (ck111.bar), how we use it, who we share it with, and how we keep it secure.

This Policy applies to all visitors to our website and to registered account holders. By using ck111's services, you are considered to have agreed to the terms of this Policy. We may update this Policy from time to time, and you will be notified of any significant changes.

If you have any questions about anything described in this Policy, please contact us at: [email protected]

2 What Information We Collect

ck111 collects two types of information — information you provide directly, and information collected automatically.

2.1 Information You Provide

The information you provide when registering an account and using our services includes:

Full name and date of birth
Valid email address and mobile number
National ID or passport details (for identity verification)
Residential address
Payment information — bKash, Nagad, Rocket, Upay account numbers or bank account details
Your chosen login credentials (username and password — passwords are always stored in encrypted form)

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

IP address and device identifier
Browser type and version
Operating system information
Session duration and visit timestamps
Page navigation patterns and click-through data
Information collected from cookies and similar tracking technologies

2.3 Gaming and Transaction Information

To monitor your activity on ck111 and ensure proper service, we store the following information:

All financial transactions including deposit and withdrawal history
Bet placement history and results
Bonus claims and wagering progress
Customer support communication records

3 How We Use Your Information

ck111 uses collected information only for legitimate and fair purposes. The main purposes are as follows:

3.1 Service Operations and Improvement

Account creation, verification, and management
Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
Providing uninterrupted gaming and betting services
Managing bonuses and promotional offers
Technical improvement of the platform and ensuring security

3.2 Identity Verification and Security

Age verification (for users aged 21 and above only)
Fraud and money laundering prevention measures
Detection and prevention of multiple accounts
Platform security monitoring

3.3 Customer Support

Providing 24/7 support via live chat and email
Handling complaints and dispute resolution
Providing responsible gaming support

3.4 Legal and Regulatory Compliance

Meeting applicable legal obligations
Responding to valid requests from legal authorities
Complying with record-keeping regulations

4 Information Sharing and Disclosure

ck111 does not sell your personal information to third parties. However, information may be disclosed in the limited circumstances described below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, fraud prevention, and technology services. These partners process information only according to our instructions and under strict confidentiality agreements.

4.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi may receive limited session data necessary for the proper operation of their games.

4.3 Legal Authorities

Information may be disclosed in compliance with applicable law in response to court orders, legal proceedings, or valid requests from government authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

5 Cookies and Tracking Technologies

ck111 uses cookies and similar technologies to improve your experience on the website. Cookies are small text files stored in your browser.

5.1 Cookies We Use

Essential Cookies: Required to maintain login sessions and ensure security.
Functional Cookies: Used to remember your language preference and other settings.
Analytical Cookies: Used to analyse site usage and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform.

6 Data Security Measures

ck111 applies industry-standard security measures to keep your personal and financial information secure:

SSL Encryption: All communication between your browser and our servers is protected by 256-bit SSL/TLS encryption.
Password Hashing: Your password is never stored in plain form — only a strong cryptographic hash is stored.
Access Controls: Sensitive information is accessible only to authorised staff on a need-to-know basis.
Security Monitoring: Our systems are monitored for security 24/7.
Regular Security Assessments: Regular security audits are conducted to identify potential vulnerabilities.
Data Backups: Regular backups are taken to reduce the risk of data loss.

That said, no transmission of information over the internet is completely risk-free. We are committed to providing the highest level of protection, but no system can guarantee 100% security.

7 Data Retention Periods

ck111 retains your information only for as long as necessary:

Information for active accounts is retained until the account is closed.
Financial transaction records are retained after account closure for as long as required to meet legal obligations.
Verification documents are retained in accordance with the time limits set by law.
Support communication records are retained for a defined period.

Once the retention period ends, information is securely deleted or anonymised.

8 Your Rights

As a ck111 user, you have the following rights regarding your personal information:

Right to Access: You have the right to know what information we hold about you.
Right to Rectification: You may request correction of inaccurate or incomplete information.
Right to Erasure: In certain circumstances you may request that your information be deleted, although complete deletion may not be possible where legal obligations apply.
Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
Right to Data Portability: You have the right to receive information about yourself in a common format.
Right to Complain: If you have a complaint about how we use your information, you can contact us directly.

To exercise any of these rights, email us at [email protected]. We will respond to your request as promptly as possible.

9 Protection of Minors

ck111 is for persons aged 21 and above only. We do not knowingly collect any information from minors. If we find that information about a minor is held in our records, we will immediately close that account and delete the relevant information.

If you believe a minor has registered on ck111, please contact us immediately at [email protected].

10 International Data Transfers

For the operation of ck111's services, information may in some cases be stored or processed outside Bangladesh. For such transfers, we ensure that:

The receiving party complies with appropriate data protection standards.
Suitable contractual safeguards are in place.
Information is handled in a manner consistent with this Policy.

11 Changes to This Policy

ck111 may review and update this privacy policy from time to time. When changes are made:

The updated policy will be published on this page and the "Last Updated" date will change.
Registered users will be notified by email of significant changes.
Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.

We recommend reviewing this page regularly.

12 Contact Us & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Email: [email protected]
Live Chat: Available 24/7 through the website
Language: Support available in Bengali and English

We take all complaints seriously and aim to resolve them promptly. ck111's goal is to ensure the highest level of protection for your information.